@article{doi:10.1001/jama.1969.03150140066010,
author = {Lancaster FW},
title = {EValuating the performance of a large computerized information system},
journal = {JAMA},
volume = {207},
number = {1},
pages = {114-120},
year = {1969},
doi = {10.1001/jama.1969.03150140066010},
URL = { + http://dx.doi.org/10.1001/jama.1969.03150140066010},
eprint = {/data/Journals/JAMA/8373/jama_207_1_010.pdf}
}