@article{doi:10-1001/pubs.JAMA-ISSN-0098-7484-282-14-jbk1013,
author = {Kenagy JW},
title = {HEalth care service quality—reply},
journal = {JAMA},
volume = {282},
number = {14},
pages = {1330-1331},
year = {1999},
doi = {10-1001/pubs.JAMA-ISSN-0098-7484-282-14-jbk1013},
URL = { + http://dx.doi.org/10-1001/pubs.JAMA-ISSN-0098-7484-282-14-jbk1013},
eprint = {/data/Journals/JAMA/4707/JLT1013.pdf}
}