RT Journal
A1 Zgierska A, Miller M, Rabago D
T1 PAtient satisfaction, prescription drug abuse, and potential unintended consequences
JF JAMA
JO JAMA
YR 2012
FD April 4
VO 307
IS 13
SP 1377
OP 1378
DO 10.1001/jama.2012.419
UL http://dx.doi.org/10.1001/jama.2012.419
AB 
Patient-centered care can improve treatment outcomes, and its implementation has become the focus of national and local efforts to optimize health and health care delivery. Patients' satisfaction with care is one of the pillars of patient-centered care.1 As such, results from patient satisfaction surveys (ie, patient experience of care measures) can be a driving force behind changes in health care delivery—with institutions and individual clinicians hoping for and actively seeking optimal survey scores. Although such initiatives generally promote improvements in practice that are responsive to patients' expressed needs, they may paradoxically promote prescribing of opioids and other addictive medications.