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ARTICLE |

The Future of Quality Measurement and Management in a Transforming Health Care System FREE

David Blumenthal, MD, MPP
[+] Author Affiliations

Reprints: David Blumenthal, MD, MPP, Health Policy Research and Development Unit, Ninth Floor, 50 Staniford St, Boston, MA 02114 (e-mail: dblum@sol.mgh. harvard.edu).


JAMA. 1997;278(19):1622-1625. doi:10.1001/jama.1997.03550190090053
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A MIDDLE-AGED MAN came to see me recently complaining of stomach pain and low-grade fever. He was tender in his left lower quadrant. I thought he had diverticulitis.

As he was dressing, he said, almost to himself, "I forgot to do the test where you push on a part of the stomach where it doesn't hurt and see if that makes it hurt where you are having pain." He was referring to the physical examination for rebound tenderness, which he had.

"How did you know about rebound tenderness?" I asked.

"I found out about it on the Web," he said. "I looked up 'abdominal pain' and then 'left lower quadrant pain.' I decided I might have diverticulitis. Then I went to some medical school's Web site and they had a section for the physical exam."

I told him I wanted him to see a surgeon, and the choice would be

REFERENCES

Strategies for the Future: The Role of Technology in Reducing Health Care Costs. Albuquerque, NM: Sandia National Laboratories; 1996.
Sonnenberg FA.  Health information on the Internet: opportunities and pitfalls . Arch Intern Med . 1997;;157:151-152.
Widman LE, Tong DA.  Requests for medical advice from patients and families to health care providers who publish on the World Wide Web . Arch Intern Med . 1997;;157:209-212.
Sikorski R, Peters R.  Internet anatomy 101: accessing information on the World Wide Web . JAMA . 1997;;277:171-172.
Berenson RA. New market relationships and their effects on patient care: a paper commissioned by The Robert Wood Johnson Foundation for use at its invitational meeting, "A Market in Turmoil: Evolving Relationships"; September 11, 1996; Washington, DC.
Gabel J.  Ten ways HMOs have changed during the 1990s . Health Aff (Millwood) . 1997;;16:134-145.
Robinson JC, Casalino LP.  Vertical integration and organizational networks in health care . Health Aff (Millwood) . 1996;;15:7-22.
Blumenthal D, Epstein A.  Quality of health care, part 6: the role of physicians in the future of quality management . N Engl J Med . 1996;;335:1328-1331.
Brook RH, McGlynn EA, Cleary PD.  Quality of health care, part 2: measuring quality of care . N Engl J Med . 1996;;335:966-970.
Blumenthal D.  Effect of market reforms on doctors and their patients . Health Aff (Millwood) . 1996;;15:170-184.
Blumenthal D.  Total quality management and physicians' clinical decisions . JAMA . 1993;;269:2775-2778.

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Country-Specific Mortality and Growth Failure in Infancy and Yound Children and Association With Material Stature

Use interactive graphics and maps to view and sort country-specific infant and early dhildhood mortality and growth failure data and their association with maternal

Strategies for the Future: The Role of Technology in Reducing Health Care Costs. Albuquerque, NM: Sandia National Laboratories; 1996.
Sonnenberg FA.  Health information on the Internet: opportunities and pitfalls . Arch Intern Med . 1997;;157:151-152.
Widman LE, Tong DA.  Requests for medical advice from patients and families to health care providers who publish on the World Wide Web . Arch Intern Med . 1997;;157:209-212.
Sikorski R, Peters R.  Internet anatomy 101: accessing information on the World Wide Web . JAMA . 1997;;277:171-172.
Berenson RA. New market relationships and their effects on patient care: a paper commissioned by The Robert Wood Johnson Foundation for use at its invitational meeting, "A Market in Turmoil: Evolving Relationships"; September 11, 1996; Washington, DC.
Gabel J.  Ten ways HMOs have changed during the 1990s . Health Aff (Millwood) . 1997;;16:134-145.
Robinson JC, Casalino LP.  Vertical integration and organizational networks in health care . Health Aff (Millwood) . 1996;;15:7-22.
Blumenthal D, Epstein A.  Quality of health care, part 6: the role of physicians in the future of quality management . N Engl J Med . 1996;;335:1328-1331.
Brook RH, McGlynn EA, Cleary PD.  Quality of health care, part 2: measuring quality of care . N Engl J Med . 1996;;335:966-970.
Blumenthal D.  Effect of market reforms on doctors and their patients . Health Aff (Millwood) . 1996;;15:170-184.
Blumenthal D.  Total quality management and physicians' clinical decisions . JAMA . 1993;;269:2775-2778.
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