The health market is responding to the need to improve the quality of care. Health care leaders are now held accountable for hospital and health system outcomes1 and this is appropriate. Patient outcomes are determined by the performance of multiple clinicians and the context in which care is delivered. To improve quality of care, physicians, nurses, and managers, each with their distinct knowledge and frames of reference, must collaborate.
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JAMA: 2011-02-02, Vol. 305, No. 5, Author Interview
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