We're unable to sign you in at this time. Please try again in a few minutes.
We were able to sign you in, but your subscription(s) could not be found. Please try again in a few minutes.
There may be a problem with your account. Please contact the AMA Service Center to resolve this issue.
Contact the AMA Service Center:
Telephone: 1 (800) 262-2350 or 1 (312) 670-7827  *   Email: subscriptions@jamanetwork.com
Error Message ......
Article |

Compensating Physicians for Telephone Calls-Reply

Paul Clay Sorum, MD, PhD
JAMA. 1995;274(3):217. doi:10.1001/jama.1995.03530030036027.
Text Size: A A A
Published online


In Reply.  —I share Dr Balon's annoyance at the time spent talking with third-party payers. Nonetheless, it is important conceptually and strategically to keep the two issues separate. The case in favor of compensating physicians for telephone encounters with patients is broader and stronger than that for calls with third-party payers. Greater medical judgment and risk are involved in calls with patients. Furthermore, compensating for calls with patients would result in more efficient medical care, more timely follow-up, and better documentation of telephone encounters.The computerized patient record of Dr Churgin provides important data on the frequency of telephone encounters in primary care. Moreover, this system will enable them to document the impact on the numbers of telephone and face-to-face encounters if their HMO decides to count telephone encounters when measuring productivity.I appreciate Dr Heath's support. He and Dr Spitz point out that lawyers charge for telephone calls. This


Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?

First Page Preview

View Large
First page PDF preview




Also Meets CME requirements for:
Browse CME for all U.S. States
Accreditation Information
The American Medical Association is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The AMA designates this journal-based CME activity for a maximum of 1 AMA PRA Category 1 CreditTM per course. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Physicians who complete the CME course and score at least 80% correct on the quiz are eligible for AMA PRA Category 1 CreditTM.
Note: You must get at least of the answers correct to pass this quiz.
Please click the checkbox indicating that you have read the full article in order to submit your answers.
Your answers have been saved for later.
You have not filled in all the answers to complete this quiz
The following questions were not answered:
Sorry, you have unsuccessfully completed this CME quiz with a score of
The following questions were not answered correctly:
Commitment to Change (optional):
Indicate what change(s) you will implement in your practice, if any, based on this CME course.
Your quiz results:
The filled radio buttons indicate your responses. The preferred responses are highlighted
For CME Course: A Proposed Model for Initial Assessment and Management of Acute Heart Failure Syndromes
Indicate what changes(s) you will implement in your practice, if any, based on this CME course.


Some tools below are only available to our subscribers or users with an online account.

0 Citations

Sign in

Purchase Options

• Buy this article
• Subscribe to the journal
• Rent this article ?

Related Content

Customize your page view by dragging & repositioning the boxes below.