This book is a guide to medical assistants in their role as intermediary between the physician and the patient. The opening chapter defines the intelligent and craftsmanlike profession of the medical secretary. The book examines every phase of her duties, her appearance, deportment, telephone manner, the keeping of medical records, filing systems, and the care of syringes and surgical instruments. Basic advice is given on the medical office itself, such as color schemes, reading material, correct lighting, furnishings for the reception room, and office housekeeping. There is a résumé explaining how to keep the appointment book, make schedules, establish office routines, take inventories and order supplies, arrange for house visits and hospitalizations, and receive and interview patients.
The book suggests methods for better public relations and offers constructive advice on Blue Cross, Blue Shield, and other forms of medical insurance. The chapter on the doctor and the law contains a