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THOUGHTS ON OFFICE PRACTICE

ALLEN GREENWOOD, M.D.
JAMA. 1939;113(6):476-477. doi:10.1001/jama.1939.02800310014004.
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ABSTRACT

Having been in private practice for close to forty-nine years, I have had many interesting experiences which have led me to formulate some thoughts on what to do and what not to do in the handling of patients. An ophthalmologist who gains the confidence of his early patients will unquestionably gradually add to the number of patients who are recommended to him by those who have confidence in him.

In considering how such confidence may be inspired, I would say that there are three rules to follow: 1. Be honest. 2. Be thorough. 3. Do not criticize the work that others have done. Be willing to explain to the patient things about which he should really have a fair amount of understanding. Do not talk too much and do not promise too much. If the patient who comes before you is wearing glasses which you feel, after examination, are not

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