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Repairmen Will Get You If You Don't Watch Out

JAMA. 1942;120(3):247. doi:10.1001/jama.1942.02830380079047.
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ABSTRACT

This book, dedicated to the Reader's Digest, is essentially a reprint of the essays published in that periodical dealing with experiences of actual observers in getting motor cars, radios, watches, typewriters, vacuum cleaners and electric irons repaired. Additional chapters provide some personal letters sent to the authors by readers and also by members of the trades concerned. Apparently repairmen generally resented the technics of investigation, but some garages took advantage of the series of articles to indicate that every one does better using his home garage and home radio repairman than he does calling on strangers. A special chapter on doctors and lawyers refers to the investigation of optometry carried on by Riis some years ago and then points out that professional services are quite different from the services of repairmen. The author is convinced that by and large doctors do as well as they can, as idealistically as they

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