The chronic care model is a guide to higher-quality chronic illness
management within primary care. The model predicts that improvement in its
6 interrelated components—self-management support, clinical information
systems, delivery system redesign, decision support, health care organization,
and community resources—can produce system reform in which informed,
activated patients interact with prepared, proactive practice teams. Case
studies are provided describing how components of the chronic care model have
been implemented in the primary care practices of 4 health care organizations.