The current controversy surrounding Veterans Affairs (VA) medical centers has reached national concern, with Congress enacting new law in a matter of weeks. Disturbing reports are emerging daily of VA facilities keeping double sets of appointment books, and a report recently released from the Office of the Inspector General described one VA as claiming that its veteran patients’ average wait time for new appointments was 24 days, whereas the OIG found it to be 115 days.1 Of even greater concern were the 1700 veterans found to have no appointments made in the system, still awaiting care.
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JAMA: 2014-08-05, Vol. 312, No. 5, Author Reading
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