Words matter. What clinicians say and how they say it hugely affect patients.1- 3 Communicating about emotionally and medically complex topics such as advance care planning, preferences for care, prognosis, and death and dying is challenging. Doing so requires clinicians to attend to their own and the patient's cognitive reactions, tone, affect, and nonverbal cues.4- 6 Communicating goals of care is so important that in California it is now the law.7 Although poor communication may harm patients by leading to unwanted invasive procedures, generating unnecessary anxiety, or creating feelings of abandonment, good communication can improve outcomes for patients and their families by promoting shared decision making and addressing patient concerns.1,2,8
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