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December 16, 1939, Vol 113, No. 25 >
Other Articles | December 16, 1939

LOST PATIENTS FROM AN OUTPATIENT CLINIC

Leon Felderman, M.D.
JAMA. 1939;113(25):2257. doi:10.1001/jama.1939.02800500063023.
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ABSTRACT

To the Editor:—  In The Journal of September 9, page 1037, appeared an article captioned "Lost Patients from an Outpatient Clinic" by Horace Gray, M.D., and Margaret Curtis, R.N. The report was made to determine the percentage of patients who could be persuaded to return to the clinic. The follow-up mailing system was used for this purpose.The summary showed that the "clinic fails" amounted to 14 per cent, and the writers bemoaned the fact that from the point of view of social economy the results were most discouraging. Is it possible that the time spent by the clerical force on these patients is stretching the humanitarian purposes of dispensary work too far? This leads me to answer in the affirmative. Moreover, the present social system has a tendency to humor patients, often leading them to believe that the benefits derived are wholly shared by the dispensary physicians. In this

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